Overview
For Mako Central Management System (CMS) accounts without Single Sign-On (SSO), if you have forgotten your password or let it expire, you can reset it from the Login page.
Visit any page in the Mako CMS while logged out and you will be redirected to the Login page.
This process is only for Mako CMS accounts without SSO. For Mako CMS accounts with SSO, your account credentials are managed via your SSO identity provider, so you must follow the provider’s instructions for resetting your password.
Step 1: Enter Username
Username Form
Figure 1. Example Username Form
The Login page initially displays the Username form (Fig. 1).
Username
Enter your username (typically your email address).
Continue Button
Click the “Continue” button to go to the next step.
Step 2: Request Activation Code
Password Form
Figure 2. Example Password Form
For Mako CMS accounts without SSO, you will see the Password form (Fig. 2).
Forgotten/Expired Password Link
Click the “Forgotten or expired password?” link to display the Forgotten Password form.
Forgotten Password Form
Figure 3. Example Forgotten Password Form
Use the Forgotten Password form (Fig. 3) to request an activation code for resetting your password.
Username
Enter your username.
Enter your email address.
Multi-Factor Authentication Code
If your account is set up for Multi-Factor Authentication (MFA), enter a valid access code or emergency access code. Otherwise, leave this blank.
If you would like to hide the Multi-Factor Authentication Code field, click the “Don’t have a Multi-Factor Code?” link.
Continue Button
Click the “Continue” button to go to the next step.
This will send an activation code to your email account.
Password Reset Information Email
Figure 4. Example Password Reset Information Email
You will receive a Password Reset Information email (Fig. 4). Follow the instructions in the email to complete the password reset process.
The password reset process must be completed within 15 minutes of receiving the Password Reset Information email.
If you receive a Password Reset Information email that you did not request, it is likely that the authentication methods available for your company have changed and your current method is no longer available. In that case, you must change to a different method that is available.
To verify this, go to the Login page of the Mako CMS and enter your username. In the next step, you should see a message stating that your company initiated this reset.
If you do not see this message, it is likely that a user with a similar username simply made a typo when trying to reset their password. Keep in mind, your password cannot be changed without access to your email account.
If you have any reason to believe your account is under attack, contact Mako Support.
Step 3: Enter Activation Code
Activation Form
Figure 5. Example Activation Form
Click the link in the Password Reset Information email to go to the Activation form (Fig. 5).
Company Reset Message
Figure 6. Example Company Reset Message
You may see a Company Reset message on the activation form notifying you that your company has changed the authentication methods available to you, making it necessary for you to update your authentication method (Fig. 6).
Username
Enter your username as it appears in the Password Reset Information email.
Authenticate With Password Link
If you remember your password or need to log in with a different username, click the “Authenticate with password instead” link to exit the reset process and log in normally.
Enter your email address as it appears in the Password Reset Information email.
Activation Code
Enter your activation code as it appears in the Password Reset Information email.
Resend Activation Code Link
If you need a new activation code, click the “Resend Activation Code” link.
Continue Button
Click the “Continue” button to go to the next step.
Step 4: Set New Password
New Password Form
Figure 7. Example New Password Form
Use the New Password form (Fig. 7) to set your new password.
Password / Retype Password
Enter and confirm a password that meets the password requirements shown in the form.
Continue Button
Click the “Continue” button to complete the password reset process.
If MFA is not configured for your account, you will be redirected to the Multi-Factor Authentication page where you are encouraged to sign up for MFA.
If MFA is configured for your account, you will be redirected to the Home page.
Account Password Changed Email
Figure 8. Example Account Password Changed Email
You will also receive an Account Password Changed email (Fig. 8) as an added security measure.
If you receive an Account Password Changed email when you have not changed your password, contact Mako Support immediately.