Overview

Welcome to the Mako Networks Orders Portal, a secure web application for procurement of Mako Networks products. This Customer User Manual focuses on basic functions and common scenarios that most users will encounter, such as logging in, placing new orders, and searching for orders. Contact your Orders Portal administrator if you have any questions regarding advanced use.

Getting Started

Start by getting familiar with how to access and navigate the Orders Portal.

User Accounts

User accounts are managed by Orders Portal administrators. You should have received an email to reset your password when your user account was created. If not, contact your administrator.

Note: The password reset link expires after 30 minutes. If you need a new link, click Forgot Your Password on the login page and follow the instructions there.

User Account Types

Customer User: standard users can place and track orders.
Customer Admin User: advanced users have access to additional features.
- Manage Customers and Sites
- Manage Available Products and Pricing Profiles
- Manage Users and Email Notifications
- Manage Deal Registration and Documents

Logging In

Visit the Orders Portal:

https://usorders.makonetworks.com

You will be redirected to the login page. Enter Username and Password, then click Submit.

Forgot Your Username or Password?

If you cannot remember your username or password, click either Forgot Your Username or Forgot Your Password, then follow the on-screen instructions for recovery.

Note: For security reasons, existing passwords cannot be provided. They can only be reset.

Navigating the Orders Portal

After logging in, you will see the Dashboard, your starting point for all activities.

The Orders Portal header includes customer service contact information, your username, and a navigation menu tailored to your account.

The Dashboard’s main content area shows quick links relevant to your account.

Change Your Password

Click your username at the top of the page to change your password. Follow the on-screen instructions.

Logging Out

Click LOG OUT either next to your username or in the navigation, then close your browser to exit the portal securely.

Best Practices for Secure Access

Important:

Protect your credentials. Never share your username or password with anyone. Never write them down. Never store them digitally in unencrypted text. Never store them anywhere others could access them, including automatic form entry tools.
Always use a secure network connection when accessing the portal.
Always log out and close your browser when you finish using the portal.

View Sites

Customer Users can view a list of this Customer’s installation locations (Sites) by clicking View Sites on the Dashboard.

Sites Search

Enter search criteria and click SEARCH to view a list of this Customer’s matching Sites.

Sites List

The Sites that display in this list are managed by administrators.

Note: Customer Admin Users can manage Sites by first clicking Manage Customers in the navigation or on the Dashboard, then choosing the Customer and clicking VIEW SITES FOR [Customer].

Order Equipment (Place Order)

Create and submit an equipment order for one or more installation locations.

Step 1: Create Order

Specify products, details, and instructions.

1.1. Product Table

Enter Quantity for each product to include in the order.

Note: Products and pricing shown are specific to this Customer. This is managed by administrators.

1.2. Shipping Details

Choose Ship Method from the dropdown.
Choose Requested Deliver By Date using the calendar input.

1.3. Custom Fields

Custom fields specific to this Customer may appear here, such as Billing Code, Ticket Number, PO Number, etc.

Note: Some custom fields may require valid input to continue.

1.4. Comments

Enter any Comments or instructions in the text box.

1.5. Add Items to Order

When you are ready to proceed, click ADD ITEMS to continue to the next step.

Step 2: Add Installation Location

Specify where the products will be installed.

Note: You must specify at least one installation location to submit an an order. You can add more locations in Step 5.

2.1. Option to Skip

Click SKIP THIS STEP to go to the next step now and enter this later.

Note: Incomplete order information may delay the processing of the order.

2.2. Search for a Previous Address

Enter search criteria, then click SEARCH OR ADD ADDRESS.
To select an address and go to the next step, check the radio button next to an address in the search results.

2.3. Add a New Address

Click ADD A NEW ADDRESS to expand the form if not already expanded.
Enter address details.
Click ADD LOCATION INFO to select this address and go to the next step (or click CANCEL to return to the previous page without saving).

Step 3: Add Shipping Location

Specify where the products will be shipped.

3.1 Choose a Recommended Address

Recommended addresses display at the top of the page.
Click USE THIS LOCATION under the address you want to select.

3.2 Option to Skip

Click SKIP THIS STEP to go to the next step now and enter this later.

Note: Incomplete order information may delay the processing of the order.

3.3. Search for a Previous Address

Enter search criteria, then click SEARCH OR ADD ADDRESS.
To select an address and go to the next step, check the radio button next to an address in the search results.

3.4. Add a New Address

Click ADD A NEW ADDRESS to expand the form if not already expanded.
Enter address details.
Click ADD LOCATION INFO to select this address and go to the next step (or click CANCEL to return to the previous page without saving).

Step 4: Add Billing Location

Specify who to bill for the order.

Important: You should typically choose this Customer’s Default Billing Location as the order’s Billing Location. Choosing anything else may cause the order to be rejected or delayed.

4.1. Choose a Recommended Address

Recommended addresses display at the top of the page.
Click USE THIS LOCATION under the address you want to select.

4.2. Option to Skip

Click SKIP THIS STEP to go to the next step now and enter this later.

Note: Incomplete order information may delay the processing of the order.

4.3. Search for a Previous Address

Enter search criteria, then click SEARCH OR ADD ADDRESS.
To select an address and go to the next step, check the radio button next to an address in the search results.

4.4. Add a New Address

Click ADD A NEW ADDRESS to expand the form if not already expanded.
Enter address details.
Click ADD LOCATION INFO to select this address and go to the next step (or click CANCEL to return to the previous page without saving).

Step 5: Review Order

Review order details and make any necessary adjustments before finalizing.

5.1. Order Information

Order Information – Click EDIT ORDER INFO to make changes.
Install Location – Click CHANGE INSTALL INFO to make changes.
Shipping Information – Click CHANGE SHIPPING INFO to make changes.
Billing Information – Click CHANGE BILLING INFO to make changes.

5.2. Order Items

Click EDIT PRODUCTS to modify quantities or remove items.

5.3. Remove Location

If the order includes multiple locations and you want to remove this location and all its items, click DELETE THIS LOCATION.

5.4. Add Another Location Line Item

Below the initial location, you can add another location. Enter quantities in the Quantity column, enter any Shipping Details, Custom Fields, or Comments, then click ADD ITEMS to add the new location, details, and items to the order.

5.5. Continue to Next Step

Click COMPLETE ORDER to proceed to the final step.

Step 6: Complete Order

Review all details again and choose whether to submit, save, or cancel the order.

6.1. Location Information

Displays the location name.
If the order includes multiple locations and you want to remove one, click DELETE next to the location name.

6.2. Order Information

Install Location – Click EDIT to make changes.
Shipping Information – Click EDIT to make changes.
Billing Information – Click EDIT to make changes.
Order Information – Click EDIT to make changes.

6.3. Order Items

Click EDIT PRODUCTS to modify quantities or remove items.

6.4. Additional Custom Fields

Custom fields specific to this Customer may appear here, such as Entered By, Shipping Carrier, Shipping Account Number, Sales Person, etc.

Note: Some custom fields may require valid input to continue.

6.5. Completion Actions

Click CANCEL ORDER to reject this order.

Important: This cannot be undone, so use it carefully.
Click SUBMIT ORDER to approve this order for fulfillment.

Important: Review all details carefully before submitting. Incomplete or incorrect information may delay order processing.
Click SAVE ORDER to save this order for later without submitting.

Note: Use Search Orders to find this order again when you are ready to submit it.

6.6. Order Details

The Order Details page displays at the end of the Place Order process.

Note: See the View Order Details section of this guide for more information about this page.

Create Return

Create and submit a return order for one or more installation locations.

Note: The Create Return process is similar to the Place Order process. See the Place Order section of this guide for more details.

Step 1: Create Order

Specify the type of return order to create (Cancellation or Replacement) and provide details.

Why is equipment being returned?
- Choose Cancellation to return equipment and end service for that equipment.
  
  Important: Cancellation orders may be subject to Early Termination Fees (ETF). Refer to your contract for details.
- Choose Replacement to return equipment and order replacement equipment to continue service. A Replacement order is also known as a Return Merchandise Authorization (RMA).
  
  Important: You must provide a Mako Support ticket number for your Replacement order to be approved. If you do not see a dedicated field for the ticket number, enter it in Comments.
Enter Quantity for each product to include in the order.

Note: Products and pricing shown are specific to this Customer.
Enter any shipping details, instructions, or other fields that display.

Note: Some fields may require valid input to continue.
When you are ready to proceed, click ADD ITEMS to continue to the next step.

Step 2: Add Locations

Add the appropriate locations for this order type.

Note: You may need to use the add buttons in Step 3 or Step 4 to enter all required locations.

Billing Location – location to be credited or charged as needed

Note: Required for both Cancellation and Replacement orders.
Shipping Location – where replacement products will be shipped

Note: Required for Replacement orders.
Installation Location – where replacement products will be installed

Note: Required for Replacement orders.
Return From – location from which products will be returned, if different from Installation Location

Step 3: Review Order

Review order details and make any necessary adjustments before finalizing.

Order Information – add or edit order details.
Order Items – click EDIT PRODUCTS to modify quantities or remove items.
Remove Location – to remove this location and all its items, click DELETE THIS LOCATION.
Add Another Location Line Item – use the fields below the initial location to add more locations.
Continue to Next Step – click COMPLETE ORDER to proceed to the final step.

Step 4: Complete Order

Review all details again and choose whether to submit, save, or cancel the order.

Location Information – displays the location name and a button to delete this location line item.
Order Information – add or edit order details.
Order Items – click EDIT PRODUCTS to modify quantities or remove items.
Additional Custom Fields – enter any shipping details, instructions, or other fields that display.

Note: Some fields may require valid input to continue.
Completion Actions
- Click CANCEL ORDER to reject this order.
  
  Important: This cannot be undone, so use it carefully.
- Click SUBMIT ORDER to approve this order for fulfillment.
  
  Important: Review all details carefully before submitting. Incomplete or incorrect information may delay order processing.
- Click SAVE ORDER to save this order for later without submitting.
  
  Note: Use Search Orders to find this order again when you are ready to submit it.
Order Details – the Order Details page displays at the end of the Create Return process.

Note: See the View Order Details section of this guide for more information about this page.

Find Orders (Search Orders)

Locate existing orders for review using a variety of search criteria.

Search Form

Enter your criteria in the Search Form fields, then click SEARCH to display a paginated Search Results table.

ORDER STATUS – Set this to “All” to search without restricting by Status.
ORDER NUMBER – Enter a full Order Number to find the order quickly.
KEY WORD – Search multiple fields at once, including Site ID and Site Name.
LOCATION/SITE ID – Here is another way to search by Site ID.
DATE RANGE – Expand this range from the default of two months, if needed.

Note: Custom fields specific to this Customer may also appear here, such as PO NUMBER, etc.

Search Results

Use results filters to specify how many rows are displayed per page or to display rows with a specific text match in any column.

Click a column header to sort rows by that column, then click again to toggle ascending/descending order.

Click an Order Number to view the Order Details page for that order.

Note: See the View Order Details section of this guide for more information about this page.

Tips for Effective Searching

Note:

To narrow results, use multiple form fields.
Filtering and sorting the results table can help locate specific orders quickly.

View Order Details

Review, update, or track orders after they have been created. This provides a summary of an individual order and displays available actions based on Status and other conditions.

Common Scenarios

1. Completing a Saved Order

If an order was previously saved (not submitted), the following options are available:

COMPLETE ORDER – Resumes the process at the final step to review and submit the order.
EDIT ORDER – Returns to earlier steps (e.g., product selection or location details) for changes before completion.

2. Reviewing a Submitted Order

For orders that have been submitted, the most common reason for review is to find tracking information.

Click VIEW SHIPPED ITEMS to see shipment details.
If tracking information is available, a tracking number link is provided for quick access to carrier tracking.

Action Restrictions

Note:

Action options depend on a combination of Status and other fields.
Action options are restricted based on User Account, Customer, and other factors.

Summary

The Orders Portal gives you freedom to place and track orders independently.

This guide covered:

Accessing and navigating the portal
Placing new and return orders
Searching for existing orders
Completing saved orders
Tracking submitted orders

For additional support, contact your Orders Portal administrator.

Thank you for using the Mako Networks Orders Portal!