Overview

Figure 1. Example User Authentication Page

The User Authentication page (Fig. 1) allows you to change the authentication method for your user account. For accounts without Single Sign-On (SSO), you can also change your password here.

Single Sign-On

SSO allows certain users to access the Mako CMS using an existing third-party account created for another system via an SSO identity provider (IdP). Your company determines which providers, such as Microsoft or Okta, are available to you, if any.

Allowed Authentication Methods

Allowed Authentication Methods List

Figure 2. Example Allowed Authentication Methods List

Review the options available to you in the Allowed Authentication Methods list (Fig. 2). If multiple options are available, you can use the “Reset Authentication Method” button to change your authentication method.

Columns

• PROVIDER – name of allowed SSO identity provider or, if SSO is not required, a “Password” option where Mako Networks is the provider
• CURRENT – checkmark icon for the one provider currently in use
• COMPANY – company that allows the provider
• DESCRIPTION – account name or brief description of the provider

Reset Authentication Method

Reset Authentication Method Button

To reset your authentication method, click the “Reset Authentication Method” button below the Allowed Authentication Methods list, which will display the Confirm Authentication Method Reset prompt.

Confirm Authentication Method Reset Prompt

Figure 3. Example Confirm Authentication Method Reset Prompt

Use the Confirm Authentication Method Reset prompt (Fig. 3) to confirm this action.

OK Button

Click the “OK” button to clear the current authentication method.

Password Reset Information Email

Figure 4. Example Password Reset Information Email

You will receive a Password Reset Information email (Fig. 4) after resetting your authentication method. Follow the instructions in the email to reactivate your account.

Activation Form

Figure 5. Example Activation Form

Click the link in the Password Reset Information email to go to the Activation form (Fig. 5).

Username

Enter your username as it appears in the Password Reset Information email.

Authenticate With Password Link

If you need to log in with a different username, click the “Authenticate with password instead” link to exit the reactivation process and log in normally.

Email

Enter your email address as it appears in the Password Reset Information email.

Activation Code

Enter your activation code as it appears in the Password Reset Information email.

Resend Activation Code Link

If you need a new activation code, click the “Resend Activation Code” link.

Continue Button

Click the “Continue” button to go to the next step.

Authentication Method Form

Figure 6. Example Authentication Method Form

If your company has made more than one authentication method available, you may see the Authentication Method form (Fig. 6). Not all methods are available to all users. Your company may have made SSO unavailable, required, or optional.

Choose a Method To Log In

Either choose an IdP for an account with SSO (see Option B) or choose “Don’t Use an SSO Provider” for an account without SSO (see Option A).

Continue Button

Click the “Continue” button to go to the next step.

Option A: Without SSO

Figure 7. Example New Password Form

For an account without SSO, you will see the New Password form (Fig. 7).

Password / Retype Password

Enter and confirm a password that meets the password requirements shown in the form.

Continue Button

Click the “Continue” button to go to the next step.

Multi-Factor Authentication

Figure 8. Example Multi-Factor Authentication Page

You will be redirected to the Multi-Factor Authentication page (Fig. 8).

MFA Required

If MFA is required for your account, continue the reactivation process by following the instructions on the Multi-Factor Authentication page to set up MFA. Once you have set up MFA, the reactivation process will be complete.

MFA Not Required

If MFA is not required for your account, the reactivation process is complete and you can leave the Multi-Factor Authentication page without setting up MFA. You are encouraged to return here later to set up MFA.

Option B: With SSO

Figure 9. Example SSO Identity Provider Web Site (Microsoft)

For an account with SSO, you will be redirected to your IdP’s web site.

SSO Authentication

Complete your IdP’s login process by choosing the appropriate account, entering valid credentials, and following any login instructions from the IdP.

Success

After successfully authenticating with your IdP, you will be redirected to the Mako CMS Home page.

Errors

Figure 10. Example SSO Error Message

If the SSO authentication process does not complete successfully, you may be redirected to the Mako CMS with one of several SSO error messages displayed (Fig. 10). This may be due to choosing the wrong account, session timeout, or other issues. Try logging in again. If the issues persist, contact Mako Support.

Change Password

Verify Current Password Form

Figure 11. Example Verify Current Password Form

For an account without SSO, use the Verify Current Password form (Fig. 11) to begin the change password process.

Current Password

Enter your current password.

Verify Current Password Button

Click the “Verify Current Password” button to go to the next step.

Change Password Form

Figure 12. Example Change Password Form

If the password you entered is verified as your current password, you will see the Change Password form (Fig. 12).

New Password / Confirm New Password

Enter and confirm a new password that meets the password requirements shown in the form.

Change Password Button

Click the “Change Password” button to go to the next step.

Change Password Confirmation Message

Figure 13. Example Change Password Confirmation Message

You will see a confirmation message (Fig. 13) if the change password process completed successfully.

Account Password Changed Email

Figure 14. Example Account Password Changed Email

You will also receive an Account Password Changed email (Fig. 14) as an added security measure.